TIPS FOR PLAYING WICKEDBONE: ? Wickedbone is not a chew toy and not suitable for those aggressive chewers. ? You need to lift the bone-shaped rubber to charge the unit as there is no connector for the button. This is because the pets may tear the cover from the Wickedbone and swallow. You can also take this off directly, it will not affect playing. However, you should be careful not to lose it. ? Although the Bluetooth connection range is up to 30 feet, we recommend that you stay within 10 feet for better stability. ? When not in use, the bone will switch to sleep mode automatically, To wake it up again, you need to turn on your phone?s bluetooth, click the "connect" button on Wickedbone APP and TOUCH YOUR PHONE WITH Wickedbone to connect. ? To avoid a situation of your pets getting freaked out by Wickedbone, you may customize the setting of ?speed, acceleration, and swerve? to the SLOWEST.Configure via Settings > Performance > Customize ? In cases when your pets have no interest at first, the following steps will help to attract their interests.i. Put your pet?s favorite food at the bottom, and then guide the pet to eat the food at the bottom of the bone.ii.Instead of a cell phone connection at the beginning, you may interact with the pet with a bone in your hand to familiarize the pet with his/her new toy. If it is damaged during shipment or any product issue, please contact us at: [email protected] (We will respond within 24 hours)