The vast majority of device failures occur because of accidents. By protecting your device with #1-rated protection from SquareTrade, you're covered from day one for damage caused by common accidents, including: Knocking it off a table Dropping it in water Your dog chewing on it SquareTrade also covers your device from all electrical and mechanical failures. What's covered? Protection from Drops, Spills & You Drop it? Spill on it? No worries. We cover accidents caused by you and people you know. (Plan doesn't cover intentional damage, loss, or theft.) Mechanical/Electrical Failures from Normal Use Repairing your average mechanical or electrical failure can cost as much as buying a new device. We cover you beyond the manufacturer's warranty. How long is it covered? Coverage Type Year 1 Additional Years (if purchased a 2 or 3 year plan) Drops & Spills Coverage Device Protection Planby SquareTrade Device Protection Planby SquareTrade Normal-use Failure Manufacturer's Warranty Device Protection Planby SquareTrade What else does a plan include? 2-day Replacements If your device breaks, file a claim and get it replaced in 2 days. Free Shipping We'll ship you a replacement device and provide a prepaid shipping label for you to send us your broken device. Cancel or Transfer Anytime Customers receive a full refund if they cancel in the first 90 days. Refunds are pro-rated after that. Transferring your protection plan is free and can be done online or over the phone. Electronic Delivery We'll e-mail your protection plan to you within 24 hours of purchase. (Remember to check your spam folder if you don't see it.) How does it work? Call 1-866-374-9939 from 6am to 10pm PST, 365 days a year. We'll ship you a replacement device (same or newer model depending on availability). You'll also receive a pre-paid shipping label to send your damaged device back to us (must have a valid credit card on file in order to receive a replacement). Return your damaged device within 30 days from reception (otherwise you will be charged the price of the replacement). Things to know: Upon purchase, you'll receive an e-mail within 24 hours. This will be your official purchase confirmation. To give you the best customer experience possible, SquareTrade may also contact you about your purchase by telephone. Please read the terms and conditions (see the link at the bottom of the page). Start Date: Plan begins on the date your device is delivered, or on the plan purchase date if you already have your device and are purchasing a plan within 90 days of device purchase, and is inclusive of the manufacturer's warranty period. If you have an issue and are covered by the manufacturer at that time, you'll be directed to the manufacturer first. For assistance, call 1-866-374-9939, 6am to 10pm PST, 365 days a year. An agent is always happy to assist you. Legal Disclaimer The Protection Plan + Accident Protection for Echo devices is only available on an Echo device that has been purchased within the last 90 days and is only available for customers who are residents of the United States. Full Service Agreement Still have questions? Give us a call at 1-866-374-9939.